If you're experiencing login issues, try these troubleshooting options:
- Wait and try again: If you're seeing an error message, wait a few hours and attempt to log in again
- Try a different platform: If you're having trouble on the app, try logging in on the website at account.imprint.co
- Uninstall and reinstall the app: This can resolve many app-specific login issues
- Clear your browser cache and cookies: This may help if you're logging in via web browser
If these steps don't work:
- Contact Imprint Customer Support for assistance. Login issues may be related to:
- Incorrect personal information on file (such as date of birth)
- Account verification requirements
- Multiple failed login attempts resulting in a temporary lockout
Imprint Customer Support can help identify and resolve the specific issue with your account.