Transactions can be declined for a few common reasons:
- Not enough available credit or a large pending authorization temporarily reducing your available amount
- Incorrect card details entered such as number, expiration date, CVV, or billing address mismatch
- Card not yet activated or the card is frozen in the app
- Suspected fraud or unusual activity triggers a temporary security block
- Certain merchant or transaction types are not supported, including cross-border or high-risk categories. Sending money (e.g., Venmo, PayPal, CashApp, wire transfers) and purchasing money equivalents (e.g., cryptocurrency, stocks) are also not supported.
- Exceeding per‑transaction or daily limits
- Digital wallet issues, like an unprovisioned or outdated wallet token
- Network or connectivity problems at the merchant
Quick things to try:
- Confirm your available credit and any large pending authorizations
- Double-check card number, expiration, CVV, and billing address
- Make sure your card is activated and not frozen in the app
- Try the physical card, virtual card, or your mobile wallet as an alternative
- If it's an online purchase, ensure 3-D Secure or verification prompts are completed
If the decline continues, please contact Imprint Customer Support. We’ll review the decline code and help resolve it.