Use My Card
Find answers to common queries about card usage, including making purchases, redeeming rewards, and using virtual card.
- How do my Shell rewards work?
- Can I change my APR?
- Why is my transaction getting declined?
- Where is my refund?
- What should I do if my physical card is lost, stolen, or compromised?
- How do I view my card activity?
- How do I use my virtual card?
- How is my spending ability calculated?
- How do I dispute a charge?
- How do I add my card to Apple Pay or Google Pay?
- How do I activate and use my physical card?
- Do I need to set up a travel notice?